REFUND POLICY: Orders can be canceled for a full refund before the status changes to “label printed”. Once your order ships please notify us by email within 15 days to get approval for the return before shipping your order back to us. We charge a mandatory 10% restocking fee on all returned products. Shipping charges and any shipping costs to return products are collected by our mail carriers and cannot be refunded. Once your return merchandise is approved please give us 3 to 4 weeks to process your refund and credit the card you used during your transaction. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Completed lowers are not returnable under any circumstances. We do not accept returns for defective items we do not manufacture but we will assist you in working with the correct manufacturer. Our products are hobby parts that require do-it-yourself manufacturing, we can not guarantee that your manufacturing process will result in a functional firearm. Success will vary with the experience and knowledge of each individual builder.
TERMS AND CONDITIONS OF USE: Our policies and conditions require adherence to all Federal and State laws and restrictions regarding the sale of our products. Use of our website or purchase of our products is intended only for individuals legally over the age of 18 who are not restricted from purchase or use of our products to build firearms. You agree to indemnify and defend Ghost Guns against all claims, causes of action, damages, judgments, costs or expenses, including attorney fees and other litigation costs, which may in any way arise from the purchase or use of products purchased from Ghost Guns. You agree to the terms outlined in our Legal Notice page.
SHIPPING / DELIVERY POLICY: Most orders ship in 5 to 7 business days. We send an email with a tracking number as soon as your order ships our warehouse. You can check the status of your order before it ships on our website using your email address. If you can't remember your password please use the "forgot my password" feature to reset your password. Once your order ships you can use the tracking data in the shipped notification email to locate your package during transit.
CONSUMER DATA PRIVAY POLICY: Nothing you share with us is ever shared with anyone. We, just like many others, don't enjoy the government in our business. That's why we only carry fully legal 80% lowers - doing so allows us to keep your information private. Your credit card information is not accessible by anyone at our company, every transaction is connected to our NRA Business Alliance partner Payment Alliance. Your other personal information is kept confidential and only used for product updates and important notifications from us.
If you have any questions regarding any of these policies please contact us through email.